FAQ
Personal Care Shipping
Australia – Aus Post
- Standard Delivery
- 3-7 business days
- Typically dispatched within 24 hours
- Free shipping on all orders over $80
- $15 for orders under $80.00
- Track your parcel via Australia Post eParcel
New Zealand – Aus Post
- Express Delivery
- 3-7 business days
- Typically dispatched within 24 hours
- Free shipping on all orders over $80
- $20 for orders under $80.00 for the first 2kg
- Track your parcel via NZ Post
Returns
CHANGE OF MIND – if you made a purchase and received a product that you have since changed your mind on, we will gladly arrange a full refund, credit to your account or provide an exchange for another product. Alternatively, this also applies if you have incorrectly ordered an unexpected product. The refund will only be granted when returned within 30 days of the purchase date and the goods must be unused and in its original packaging. Simply contact us to arrange a return shipping label to you or you can opt to pay for return postage to us (non-refundable). A $12 return shipping fee will
apply.
DEFECTIVE GOODS – if the product you have received is either faulty, unsealed or damaged, please lodge a claim with one of our friendly customer service representatives via phone, email, or our website within 30 days of the purchase date to be eligible for a replacement or a refund. Depending on the claim we may require evidence of the defect via email or post. Goods will be replaced with the same item originally purchased, or you can opt to return the faulty item(s) and receive a full refund. A return shipping label will be supplied at no extra cost to you.
*The guarantee is only valid if the above conditions and stipulations are met and agreed upon. This is put in place to protect the business from potentially fraudulent activity. The 100% Money Back Guarantee excludes all HairMax Laser Devices.
For more information please visit our Returns Page.