REFUND & RETURNS POLICY

At MYDFX, we want you to shop with confidence. That’s why every purchase is backed by our 100% Money Back Guarantee. If you’re not satisfied, simply contact us within 30 days of delivery and we’ll assess your request for a refund or replacement in line with our Satisfaction Guarantee.

Returns

1. To request a return, please contact our Customer Service team at sales@mydfx.com.au. All returns must be approved before being shipped back. Each request is reviewed in line with our Satisfaction Guarantee. Once approved, we’ll provide clear instructions for sending your package to our warehouse for assessment.
2. Return shipping costs are the responsibility of the customer unless the item is defective or damaged. If more than 30 days have passed since delivery and you have not contacted us, we cannot offer a refund or exchange. To qualify for a return, products must be in their original condition and packaging. All items are inspected upon receipt, and if returned in unsuitable condition or outside the terms of our Satisfaction Guarantee, a refund may not be approved.
3. Returned items remain the customer’s responsibility until they arrive at the MYDFX warehouse. To avoid damage in transit, please ensure your package is securely packed. We strongly recommend using a trackable shipping service and keeping a copy or photo of your return label. MYDFX cannot issue refunds for items that do not reach our warehouse.

Replacements

1. If you receive a damaged, defective, incorrect, or incomplete order, please contact our Customer Service team immediately at sales@mydfx.com.au so we can resolve the issue quickly. To help us process your claim, we may ask for photos of the item, its packaging, the LOT number (if applicable), and your order number.
2. All claims must be made within 7 days of receiving your order. Once your claim is approved, a refund or replacement order will be created and dispatched as quickly as possible. In some cases, we may issue a prepaid return shipping label so the incorrect item can be sent back to our warehouse.

Refunds

1. Once your return is received at our warehouse, it will be inspected by our team. If approved, your refund will be issued for the item’s original purchase price only. Please note that shipping costs for orders that were successfully delivered are non-refundable.
2. All refunds are processed back to your original payment method and may take 7–10 business days to appear in your account. You will receive an email confirmation once your refund has been completed.
3. In some cases, we may offer store credit as an alternative to a refund. This will be assessed on a case-by-case basis by our Customer Service team. If approved, store credit will be added to your account and available as a payment option at checkout.

Exclusions

Clearance sale items are final sale and not eligible for change of mind. Refunds are available only for products purchased directly from the MYDFX website. Sweet Sweat Waist Trimmers are not eligible for return once worn. Items may be tried on for size but must not be worn during exercise.