PRIVACY POLICY

Last updated: February 20, 2026

At MYDFX, we are committed to protecting your privacy and handling your personal information responsibly. We comply with applicable privacy laws, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), the Australian Privacy Principles (APPs), and other relevant international data protection standards.

We respect your right to privacy. We do not sell your personal information. We only share personal information with trusted service providers as outlined in this policy, when required by law, or with your consent.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit or interact with our website, mydfx.com.au. We may update this policy periodically to reflect changes in law, technology, or business practices. The most recent version will always appear on this page.

Information We Collect

We may collect personal information when you visit our website, create an account, make a purchase, subscribe to our newsletter, or contact our support team. This may include:

  • Name and contact details (email address, phone number, mailing address)
  • Business name (where applicable)
  • Demographic information (such as location and preferences)
  • IP address and device information
  • Order and transaction details
  • Limited payment verification information (see “Payments & Security” below)
  • Communications and feedback, including customer service enquiries and survey responses

We also collect non-personal data, such as browser type, device information, and pages visited, to analyse website performance and improve user experience.

Payments & Security

MYDFX does not store or have access to your full credit card details. All payment transactions are processed securely through third-party payment providers that comply with PCI-DSS (Payment Card Industry Data Security Standards).

We retain only limited transaction details necessary for verification, fraud prevention, customer support, and refunds.

How We Use Your Information

We use the information we collect to operate and improve our services, communicate with you, and provide a seamless customer experience. Specifically, we may use your information to:

  • Process and fulfil orders
  • Respond to enquiries and support requests
  • Improve products, services, and internal operations
  • Send marketing communications (only where you have opted in or where permitted by law)
  • Conduct market research and customer analysis
  • Personalise website content, recommendations, and advertising
  • Prevent fraud and ensure platform security

Under GDPR, our legal basis for processing personal data includes:

  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate business interests, such as improving our services and preventing fraud

We may also disclose personal information where required by law or in response to valid legal requests by public authorities.

Security of Your Information

We implement appropriate technical, administrative, and physical safeguards to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

All sensitive information, including payment data, is transmitted using secure, industry-standard encryption technologies.

While we take reasonable steps to protect your information, no method of transmission over the internet is completely secure.

Cookies & Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our site.

Cookies help us:

  • Enable essential website functionality
  • Analyse website traffic and performance
  • Provide personalised content and advertising

You may choose to accept or decline cookies through your browser settings. Disabling cookies may affect certain website functionality.

Links to Other Websites

Our website may contain links to external websites. Once you leave our site, we do not control how other websites manage your information and are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.

Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data (where legally permissible)
  • Withdraw consent for marketing communications at any time
  • Request data portability
  • Object to certain types of data processing
  • Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us. We aim to respond to privacy requests promptly and in accordance with applicable legal timeframes.

Controlling Your Personal Information

  • Unsubscribe from marketing communications via the link in our emails
  • Adjust cookie settings through your browser
  • Request access, correction, or deletion of your personal data
  • Decline to provide certain information (note that this may affect service availability)

We do not sell or lease your personal information to third parties.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

When personal information is no longer required, it will be securely deleted or anonymised.

International Transfers

MYDFX operates globally, and some service providers may process or store data on secure servers located in:

  • The United States
  • The European Union
  • The United Kingdom
  • Other jurisdictions with recognised data protection safeguards

Where personal data is transferred across borders, we implement appropriate safeguards, such as Standard Contractual Clauses (SCCs) or equivalent mechanisms, to ensure your information remains protected.

Children’s Privacy

Our website and products are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or business practices. The most recent version will always be published on this page with the updated date.

Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or believe your privacy has been compromised, please contact our Customer Support team.

We take privacy seriously and will work with you to address any concerns as efficiently as possible.