Shipping

Mydfx.com.au is a New Zealand owned website.  All orders are dispatched promptly from our various warehouses.

Delivery to Australia

We offer FREE TRACKED DELIVERY Australia Post eParcel on all orders over $100**. 

Or

Your can upgrade to Express for an additional charge.

Shipping options are shown at checkout.

Delivery to New Zealand

We offer express shipping only to New Zealand for $16 for the first 2 KG.

Expected delivery times:

  Standard: You can typically expect to receive your order within 2-8 business days of having received your dispatch confirmation email.

  Express: You can typically expect to receive your order within 1-4 business days of having received your dispatch confirmation email.

  Please note the above time frames are a guideline and delivery to remote areas may take a little longer.

Delivery address:

We require a signature upon delivery for all orders. It is recommended to provide an address where someone is there to sign, ie work address, etc., for delivery if no one is at your home during business hours.  If you use your business address, please include the business name in your delivery address.  Delivery to PO Box or Parcel Lockers are also fine.

Where no one is home to sign for the parcel, a card will be left and it will be taken to the nearest Australia Post outlet for collection.

Please note: we cannot take responsibility for incorrectly addressed parcels or lost/stolen parcels once delivered. Please check your address carefully.

Tracking:

All orders are tractable. We'll send you a dispatch email with your tracking number at the time your order is sent. You can track your order anytime by entering your here:

http://auspost.com.au/track/track.html

In the unlikely event that your parcel doesn't reach you within the expected delivery time-frame, or if you are unable to track your parcel online, please let us know.